HOW IT WORKS
Four steps take you from a new account to a running game. Each one links straight to the page that does the work, so you can follow along as you read.
CREATE AN ACCOUNT
Pick a username and a strong password, and enter the name and date of birth exactly as they appear on your identity document. Matching details now saves you a rejected verification later.
You must be at least 18 years old to hold an account. Registration signs you in straight away — on a phone, Sign Up sits in the quick-action row at the top.
VERIFY YOUR IDENTITY
Upload your documents directly on the Verifications page: an identity document, proof of your residential address issued within the last three months, and a live selfie. A passport needs only its photo page; other documents need both sides.
Files are checked by their actual content, encrypted before they are stored, and never placed anywhere public. Once submitted, an application is locked and reviewed by staff — you are notified of the decision, and a rejection tells you what to correct.
FUND YOUR PG WALLET
Choose a payment method and an amount, then finish the payment on the provider’s secure page. Card and crypto checkout runs through TransVoucher; bank card transfer runs through Noros.
Money lands in your PG Wallet only after the provider sends us a signed confirmation, so a balance can take a moment to move after you pay. Nothing is credited on the strength of a redirect alone.
PLAY
Slots on the home page run inside PlayGames2026 and draw straight from your PG Wallet — there is nothing to move and no second login.
FireKirin and PandaMaster work differently: they are separate platforms with their own accounts. Transfer an amount from your PG Wallet to the platform, then open it with the login and password shown in the transfer window.
Good to know
Moving money back
Funds sitting on FireKirin or PandaMaster are not part of your PG Wallet balance. Use the same transfer window in the opposite direction to bring them back. Every transfer shows a clear result — if a provider declines one, the amount stays in the wallet it started from.
Your platform password
The login and password for FireKirin and PandaMaster are issued by us, not chosen by you, and you can copy them from the transfer window at any time. If one stops working, use “Get a new one” there rather than changing it inside the platform — a password changed on their side is one we can no longer show you.
Keeping the account yours
Support will never ask for your PlayGames2026 password or a game-platform password. Nobody needs either to help you, and anyone who asks is not us.
Still stuck?
Support can see the state of a deposit, a transfer or a verification and tell you what happened.